Governing your access to and use of vitaheritage.co.uk
These Terms of Use govern your access to and use of www.vitaheritage.co.uk. By using the website, you agree to these Terms. If you do not agree to them, you must stop using the website.
The website is operated by:
Legal business name: Vita Heritage Ltd
Trading name: Vita Heritage Digital
Registered office: 1 Harps Hill, Markyate, St Albans AL3 8LN
Company number: 09574793
Email: [email protected]
These Terms govern use of our public website. They do not, by themselves, govern the delivery of paid services, software subscriptions, CRM access, automation services, consultancy, website development, marketing services or support.
Paid services should be governed by a separate proposal, order form, service agreement, subscription agreement, statement of work, data processing agreement, or other written contract. Where a separate written agreement applies, that agreement will take priority in relation to the relevant paid services.
You may use the website only for lawful purposes. You may browse our public pages, learn about our services, submit genuine enquiries, book consultations, download available resources, and contact us through the available channels.
You must not:
We may suspend, block or report activity that we reasonably believe is unlawful, abusive or harmful.
Content on the website is provided for general information and marketing purposes. It is not intended to constitute legal, regulatory, financial, tax, medical, clinical, or cybersecurity advice, a guarantee of commercial results, or a binding quotation or service commitment. You should obtain appropriate professional advice before acting on information where the consequences could be significant.
Case studies, examples, demonstrations, projections and statements about potential outcomes are illustrative only. Actual results may depend on factors outside our control, including the quality and competitiveness of your service, your pricing, your sales process, your response times, your staff and operational capacity, your website traffic, advertising spend, market conditions, client-supplied information, third-party platform availability, and legal and regulatory restrictions.
We do not guarantee a particular number of leads, appointments, sales, clients, revenue, rankings, enquiries or return on investment.
Some website content, demonstrations or communications may be supported by artificial intelligence or automated systems. AI-generated material can be incomplete, inaccurate or unsuitable for a particular situation. You should not rely on it as the sole basis for legal, medical, financial, compliance, employment or business-critical decisions. Any final responsibility for using AI-generated or AI-assisted information remains with the person or organisation using it.
Submitting a form, booking a call or requesting an audit does not create a client relationship or require us to accept work. Any initial review, audit or recommendation may be based on publicly available information, information supplied by you, limited access to your systems, or assumptions made from the information available at the time.
We may decline an enquiry or proposed engagement at our discretion, provided that we do not act unlawfully.
Website prices, package descriptions and promotional offers are invitations to enquire unless expressly stated otherwise. A binding agreement for paid services will normally arise only when we issue a written proposal or order, the parties accept the applicable terms, any required deposit or initial payment is made, and we confirm commencement. Quotations may be subject to time limits, scope assumptions, usage allowances, third-party charges and taxes.
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and its content, including text, graphics, layouts, branding, logos, videos, downloads, templates, processes, illustrations, software, source code and design elements.
You may view the website and print or download reasonable extracts for your own internal, non-commercial evaluation. You must not, without prior written permission, reproduce substantial parts of the website, republish our content on another website, sell or commercially exploit our materials, remove ownership notices, present our materials as your own, use our branding in a misleading manner, or create derivative commercial products from protected materials. Any rights not expressly granted are reserved.
Unless separate licence terms are provided, downloads are licensed for the recipient's own internal business use only. You may adapt a resource for your own internal use, but you must not resell it, publish it as your own, distribute it as a competing product, use it to train a commercial AI model, remove our ownership notices, or make it publicly available without permission. Resources are provided without a guarantee that they are suitable, complete or legally compliant for every organisation.
When you submit information, documents or other material through the website, you confirm that the information is accurate to the best of your knowledge, you are authorised to provide it, it does not infringe another person's rights, it does not contain unlawful or malicious content, and you have not included unnecessary sensitive or confidential information.
You retain ownership of your materials. You grant us a limited right to use submitted materials as reasonably necessary to respond to your enquiry, assess your requirements, prepare a proposal, deliver requested services, operate and protect our systems, and comply with legal obligations. Our handling of personal information is governed by our Privacy Policy.
Do not submit highly confidential, special-category, regulated or security-sensitive information through a general website form unless we have expressly requested it and provided an appropriate secure method. Submitting information through the website does not automatically create a general duty of confidentiality beyond duties imposed by law or a separate written agreement. Formal confidentiality requirements should be recorded in a non-disclosure agreement or service contract.
Our website may link to or integrate with third-party services, including CRM, communications, calendar, payment, analytics, social-media and automation platforms. We do not control third-party websites and are not responsible for their content, availability, security, privacy practices, pricing, or changes to their services. A link or integration does not mean that we endorse every aspect of the third party's service.
We aim to keep the website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted, secure, error-free, compatible with every browser or device, or free from harmful components. We may suspend, restrict, change or withdraw any part of the website for maintenance, security, technical or commercial reasons.
We take reasonable care when preparing website content, but we do not guarantee that all content is complete, accurate or current. Services, prices, features, package descriptions, availability and third-party functionality may change. You should obtain written confirmation before relying on website information as part of a purchasing or business decision.
You must not knowingly misuse the website by introducing malicious material or attempting unauthorised access. You are responsible for ensuring that your devices, software and internet connection are secure. Where the website provides account or portal access, you must keep credentials confidential, use a strong and unique password, enable multi-factor authentication where available, and notify us promptly of suspected unauthorised use.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to the above, we are not responsible for loss arising solely from reliance on general website content or from events outside our reasonable control. Where you use the website for business purposes, we will not be liable for loss of profit, revenue, business, opportunity, anticipated savings, goodwill, data, or indirect or consequential loss. Any liability connected with paid services will be governed by the separate agreement applying to those services.
Nothing in these Terms affects any mandatory rights you may have as a consumer. Vita Heritage Digital's services are principally designed for businesses and professional organisations. Where you purchase services wholly or mainly for personal use, additional consumer-law rights may apply and should be addressed in the relevant sales terms.
Where you use the website in the course of business, you agree to compensate us for reasonable losses, liabilities and costs arising directly from your unlawful use of the website, infringement of intellectual property rights, unauthorised access attempts, malicious submissions, or breach of these Terms. This clause does not apply to the extent that the loss was caused by our own breach or negligence.
We may suspend or restrict access to the website where we reasonably believe that you have breached these Terms, your activity presents a security risk, your use is unlawful or abusive, suspension is required by law or a competent authority, or suspension is necessary to protect us or another person. Provisions intended to continue after termination, including intellectual property, liability and governing-law clauses, will remain effective.
We may revise these Terms from time to time. The updated version will be published on this page with a revised "last updated" date. Your continued use of the website after publication will be treated as acceptance of the updated Terms. Changes to an existing paid-service agreement will be governed by that agreement and will not be made merely by changing this webpage unless the relevant contract expressly permits it.
We may transfer our rights and obligations under these Terms as part of a sale, restructuring or transfer of our business. You may not transfer your rights under these Terms without our prior written consent.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.
A delay or failure to enforce a provision does not mean that we have waived our right to enforce it later.
Unless expressly stated otherwise, no person other than you and us has the right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms and any non-contractual dispute arising from them are governed by the laws of England and Wales. If you use the website for business purposes, the courts of England and Wales will have exclusive jurisdiction. If you are a consumer, you may also have the right to bring proceedings in the part of the United Kingdom in which you live.
Questions about these Terms should be sent to:
Vita Heritage Digital
Legal entity: Vita Heritage Ltd
Address: 1 Harps Hill, Markyate, St Albans AL3 8LN
Company number: 09574793
Email: [email protected]