Terms & Conditions

1. About Us

This website is operated by Vita Heritage Ltd, a company registered in England and Wales under company number 09574793, trading as Vita Heritage Digital.

You can contact us at [email protected].

2. The Free Care Growth Audit

The Free Care Growth Audit ("the Audit") is a no-obligation service provided by Vita Heritage Ltd at no charge to eligible care businesses. By booking an Audit, you agree to the following:

2.1 Eligibility

The Audit is available to owners, directors and managers of private care businesses operating in the United Kingdom. We reserve the right to decline or cancel a booking at our discretion, including where a request is made in bad faith or where we determine the service is not suitable for the enquirer's circumstances.

2.2 What the Audit includes

The Audit consists of a review of your publicly available online presence, including your website, Google reviews profile and local competitor landscape. We will deliver a personalised video walkthrough and written summary of our findings. The Audit is based on information available at the time of preparation.

2.3 No guarantee of outcomes

The Audit provides recommendations based on our professional assessment. We make no guarantee that implementing the recommendations will result in specific business outcomes, including increased enquiries, occupancy rates or revenue.

2.4 No obligation to purchase

Receipt of the Audit does not obligate you to purchase any further product or service from Vita Heritage Ltd. We may, during or after the Audit, present paid services that we believe could benefit your business. There is no pressure or obligation to proceed.

3. Use of This Website

You may use this website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable local, national or international law or regulation
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of our website or its related systems
• Use automated tools to scrape, copy or reproduce content from this website without our prior written consent

4. Intellectual Property

All content on this website — including text, graphics, logos, layout and design — is the property of Vita Heritage Ltd or its licensors and is protected by UK copyright law.

You may not reproduce, distribute, modify or create derivative works from any content on this website without our prior written permission.

5. Third-Party Services

This website uses third-party tools including a booking calendar (GoHighLevel), Google Analytics and the Meta Pixel. Your use of these tools is also subject to the terms and privacy policies of those providers. We are not responsible for the content or practices of third-party services.

Links to external websites are provided for convenience only. We do not endorse or accept responsibility for the content of external sites.

6. Disclaimers and Limitation of Liability

6.1 Website accuracy

We make reasonable efforts to ensure the information on this website is accurate and up to date, but we make no warranties about its completeness, accuracy or fitness for a particular purpose. Content is provided for general information only and does not constitute professional advice.

6.2 Limitation of liability

To the fullest extent permitted by law, Vita Heritage Ltd will not be liable for any indirect, incidental or consequential loss or damage arising from your use of this website or the Audit, including but not limited to loss of revenue, loss of business or loss of data.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

6.3 Availability

We do not guarantee that this website will be continuously available or free from errors. We may suspend, withdraw or restrict access to any part of the website at any time without notice.

7. Data Protection

We process personal data in accordance with our Privacy Policy and applicable UK data protection law, including UK GDPR and the Data Protection Act 2018. By using this website, you confirm you have read and understood our Privacy Policy.

8. Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will update the "last updated" date at the top of this page. Your continued use of this website after any changes constitutes your acceptance of the revised Terms.

10. Contact

If you have any questions about these Terms, please contact us at [email protected].